Frequently Asked Questions


Q: Do I have to send you all the invoices etc I receive?
A: Yes. You can scan all your purchase invoices as well as copies of sales invoices and other documents in your office on a daily basis, and email the file to us, or alternatively send us copies in the post. You keep a file in your office of all the original documentation, as you are the person ultimately responsible to the VAT authorities and to Inland Revenue. If HM Customs & Excise or Inland Revenue choose to carry out an inspection, they may well wish to do this at your premises and they will expect you to have all the source documents supporting your accounts there.

Q: Can you export information from Sage into a Spreadsheet?
A: Yes. We can provide you, if required, with email files containing information exported from Sage.

Q: Will any information about me or my business be passed to anyone else?
A: Basically no. We are governed by the same rules of client confidentiality as are the firms of accountants in your local High Street. This means that we cannot pass any information about you to anyone else without your specific permission unless there is a legal requirement for us to do so. (In the event of monies owing to ourselves being unpaid, we reserve the right to pass information to outside agencies as necessary to ensure collection of monies outstanding).

Q: Do I still need my own Accountant?
A: Key does not try to replace your own Accountant/Auditor. We carry out all the bookkeeping functions for your business but we do not provide any tax or audit services. We concentrate on the services that we are experts in and leave the rest to other experts.

Q: If I have my own Accountant why do I need Online Accounting?
A: Your Accountant is a highly qualified professional who is trained to provide you with advice on various aspects of running your operation. We provide a lower level service, automating the operation of your accounting functions and ensuring that your accounts are properly and accurately maintained. Using Key to carry out these functions frees your accountant to be able to spend more time monitoring your operation and providing pro-active advice.


If you have any other questions please call us on
08707 51 22 44 or e-mail us

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